New Mobile Service Improves Communication Between Alameda Police and the Community

New Mobile Service Improves Communication Between Alameda Police and the Community

The Alameda Police Department (APD) has expanded its capabilities by launching the SPIDR Tech application to better serve the City of Alameda. SPIDR Tech provides real-time updates when waiting for a police response.

The platform enables APD to send automated messages to callers who report a crime to 9-1-1 or the department’s non-emergency line to notify them of their call status and when they can anticipate a response from an officer. The service is for smartphone callers.

“We strive to provide the best service to the City of Alameda, and SPIDR Tech gives the Department another tool to enhance service, communication, and receive instant feedback from reporting parties,” said APD Chief of Police Nishant Joshi.

As the case progresses, victims will receive updates to include name and contact information of the assigned investigator, relevant developments in the case and case dispositions.

Once the call for service is complete, the caller will receive mobile-friendly surveys so they can provide immediate feedback regarding their public safety interaction. These surveys will provide a direct line of communication between the community and the department, allowing public safety officials to make more informed decisions at the operational level and identify areas for new or enhanced training.

The SPIDR Tech service for mobile callers began on Feb. 7.